Privacy Policy

Information you give us: your name, email, company, phone, website, industry, the services you're interested in and your message, when you use our contact form or chat assistant.

Chat conversations: the messages you send to the Horisun Assistant and its replies, linked to a random visitor ID stored in your browser.

Basic technical data: like most websites, our hosting provider may log your IP address, browser type and pages visited to keep the site secure and working.

• +To reply to your request and book your call
• +To understand your needs and suggest the right services
• +To improve our website and assistant
• +To keep the site secure and prevent abuse

We don't sell your information.

Our assistant is powered by SI. Your messages are processed by our SI provider to generate replies, and saved so a team member can follow up. Please don't share sensitive personal, health or financial information in the chat.

We share information only with service providers that help us run the site (hosting, database, SI processing), or when the law requires it.

We keep your information as long as needed to handle your request and our relationship, then delete or anonymize it. We use reasonable security measures to protect it.

We use your browser's storage to keep your chat open while you move between pages and to remember a random visitor ID. We don't use advertising cookies on this site.

Depending on where you live, you can ask to access, correct or delete your information, or object to how we use it. Contact us and we'll respond within a reasonable time.

Questions about privacy: contact@tibsagency.com